If you need to cancel or reschedule a session please contact your trainer. 24 hour notice is required for a cancellation or rescheduling in order to receive credit for the session. There are no exceptions. Personal training packages are non refundable. *

I Understand and Agree

All packages expire at the end of your month. It is up to the customer to make sure sessions get used. They do not carry over to the next month and there are no exceptions. *

Ex: You purchase 8 sessions per month package on the 10th of the month. You will have until the 10th of the following month to use those sessions.

I Understand and Agree

Our system will continue to charge you for your monthly training package until it is canceled. To cancel your personal training sessions you will need to talk to Wende Jones 15 days prior to your desired cancelation date. We do not accept cancelation requests via text or email. Your trainer can not cancel your package so you must talk to Wende in person or write a request and leave it on her desk. If you miss the 15 day cut off you will be charged for the following month. Please understand that we use a software to manage our office and it is inappropriate to send the owner or trainer a text one day before your charge and request to cancel. *

You may also send your request through the mail to Phoenix Wellness Center, Attn: Wende Jones, 124 Blue Ridge West #206 Kerrville, TX 78028

I Understand and Agree

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